Entries for the 2023 Queensland Strata Community Awards are open.
Entries for the 2023 Queensland Strata Community Awards are open.
Entry Requirements
Individual Award
Strata Community Manager
Recognises a strata community manager who has demonstrated excellence in customer service, a commitment to professional development, business acumen and innovative ideas.
Customer Service
Describe your philosophy/approach to customer service and provide real-life examples from your current role as evidence of your approach.
Provide an example of when you went “over and above” to achieve a positive outcome for an owner or Strata Community.
Explain your approach to dealing with difficult customers and provide an example of when you have been able to convert a disgruntled customer to a satisfied one.
Top tips:
400-word limit.
Overcoming Challenges
Explain what you find most challenging in your role as a strata manager. Provide examples of what you have done to approach and overcome these challenges.
Describe an issue or problem that surfaced in one of the schemes that you manage (or assist in managing), or in the organisation in which you work, and how it was resolved. Explain how you contributed to the resolution of the problem, the steps you took, and the result.
Top tips:
400-word limit.
Business Acumen & Thinking Outside The Square
Provide an example of what you have done in your role or for your organisation that demonstrates a high level of business acumen.
Explain how you approached delivery of a service, activity or process differently in order to achieve a better result and why you did this and what the result was.
Describe one thing that really sets you apart from other strata managers.
Top tips:
400-word limit.
Professional Development & Goals
Explain the professional development you have undertaken over the past 12 months.
Explain what you are most proud of in your career to date and why.
Describe the goals you set for yourself for the next 3 years and how you plan to achieve them.
Describe what success will look like for you in 3 years’ time.
Top tips:
400-word limit.
ELIGIBILITY
Must have been practising as a strata community manager for more than two (2) years at time of nomination.
Must have been employed with their current employer for not less than the last two (2) years at time of nomination.
Must be an SCA Accredited strata community manager (any level of accreditation ).
Must be a current employee of an SCAQ Strata Management Member and the Corporate must hold membership in SCAQ for at least two (2) years at time of nomination.
Must NOT have a Code of Conduct complaint upheld against them over the last two (2) years at time of nomination.
Entrant must be available for an online interview at a time specified by SCAQ.
Must not be in a supervisory role such as; Licensee-in-charge, Principal, Director, Partner, or Owner of a Strata Management Business.
Must provide a Declaration form stating the information provided in the Awards is true and accurate.
Must include three (3) client references of no more than one (1) page each (in addition to maximum word count). References are to include referee contact details and signature. If reference is an email, a copy of the email must include the date received, the email which it was sent from, and a digital sign-off.
The winner of this award category will progress to the 2022-2023 SCA Australasia Awards as a Finalist subject to meeting the T&Cs. Email SCA at accreditation@strata.community to be supported to achieve accreditation by the required timeframe.