Strata Community Management Medium Business
Recognises a medium scale strata community management business (more than 1,500 and less than 6,500 lots under management) that has devised and implemented strategies for service excellence with a focus on staff training, professional conduct and innovation.
What has been your (as an individual or as an organisation) contribution to excellence in customer service, a commitment to professional development, leadership, business acumen and innovative ideas?
What was your activity, product, process, project or approach?
What did you achieve?
What impact have you had?
Be clear and succinct – include the key information you’d like the judges to know about.
Highlight the key aspects about yourself/organisation/initiative with an emphasis on achievements and outcomes.
Include any high-level facts, figures and results.
Highlight anything that was new, different or unique about the work.
What inspired you to do what you are doing?
What problem did you solve?
Why did this matter to you?
Tell us how you identified a problem and why you decided to address it in the way you did.
Give us an idea of the magnitude of the problem/s you identified.
What was your goal?
What did you set out to achieve?
What were the target outcomes?
How were you going to measure the success?
Give a clear account of exactly what you were trying to achieve.
Include any specific targets you identified.
Explain what you did.
Describe what was done to transition your idea to reality.
Describe how you achieved your goals.
What have been the results of your work (quantitative and qualitative)?
What has been the impact of your contribution so far?
Provide evidence of your success – attach any relevant documentation to support your claims. Examples might include data metrics, before/after photos of an issue or situation, surveys that track attitudes or behaviour, financial savings or impact, measurable flow-on effects from your activities to other areas.
Include any information that you consider demonstrates the value of you or your initiative.
How can your activities, product, process, project or approach be used by others?
How could your work or project extend its reach for a greater contribution to strata outcomes?
The judges will look at whether your initiative or activities can be adopted beyond your area or organisation and whether you have considered and pursued broader application.
What sets you apart from others?
How is your work different to what had been done before?
What innovative methods or approaches did you use?
What are you most proud of?
Innovation is about finding new ways of doing something or a new way to solving a problem.
Consider more than just innovative equipment or use of technology – have you been innovative in your thinking or approach to a problem instead?
Describe the way you came up with your ideas and how you thought ‘outside the box’ to create solutions to strata problems.
How has collaborating with others helped you achieve your results?
Describe the ways you worked with others (including those affected by your work).
Consider how you drew on resources and input outside of your own, how you gathered support, and how you considered those affected by your work.
Include evidence of support from those with whom you collaborated and feedback that supports your claims.
Must be a current SCA (Qld) Strata Management Member for at least two (2) years at time of nomination.
Must be registered to operate in Queensland.
Must employ at least one (1) SCA Accredited strata community manager (any level of accreditation).
Must NOT have a Code of Conduct complaint upheld against any employee over the last two (2) years at time of nomination.
The directors of the company must not have had a conviction for a summary or indictable offence.
May be nominated by an employee, client, industry associate or the Principal/Director/Owner of the Strata Management Business.
Business representative must be available for an online interview at a time specified by SCA (Qld).
Must include three (3) client references of no more than one (1) page each (in addition to maximum word count). References are to include referee contact details and signature. If reference is an email, a copy of the email must include the date received, the email which it was sent from, and a digital sign-off.
The winner of this award category will progress to the 2022-2023 SCA Australasia Awards as a Finalist subject to meeting the T&Cs.