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Entries for the 2023 Queensland Strata Community Awards have opened.



Senior Strata Community Manager

Recognises a strata community manager who has demonstrated excellence in customer service, a commitment to professional development, leadership, business acumen and innovative ideas.


  • What is your philosophy/approach to customer service? Provide real-life examples from your current role as evidence of your approach.

  • Provide an example of when you went “over and above” to achieve a positive outcome for an owner or Strata Community.

  • Explain your approach to dealing with difficult customers and provide an example of when you’ve been able to convert a disgruntled customer to a satisfied one.

Top tips:

  • 300-word limit.

  • Be clear and succinct – include the key information you’d like the judges to know about.

  • Highlight the key aspects about yourself/organisation/initiative with an emphasis on achievements and outcomes.

  • Include any high-level facts, figures and results.

  • Highlight anything that was new, different or unique about the work.


  • In your opinion what are the most challenging aspects of the strata industry? Provide examples of how you’ve helped your team or company to overcome these challenges.

  • Explain how you’ve created a winning culture in your team or company. What actions/activities/processes etc do you and the team undertake to maintain this culture? How have you quantified the results?

  • Describe an issue or problem that surfaced for one of your team members. How did you assist the team member to resolve the problem? What steps did you take? What was the result?

  • Describe how you’ve mentored a team member and what they’ve achieved as a result.

Top tips:

  • 300-word limit.

  • Tell us how you identified a problem and why you decided to address it in the way you did.

  • Highlight what you have implemented to support your team.


  • What have you done in your role or for your company that demonstrates a high level of business acumen?

  • How have you approached delivery of a service, activity or process differently in order to achieve a better result? Why did you do this and what was the result?

  • What is the one thing that really sets you apart from other strata managers?

Top tips:

  • 300-word limit.

  • Tell us how you identified a problem and why you decided to address it in the way you did.

  • Give us an idea of the magnitude of the problem/s you identified.


  • What professional development have you undertaken over the past 12 months?

  • Have you undertaken any learning/development activities in addition to the accreditation CPD?

  • What are you most proud of in your career to date and why?

  • What goals have you set for yourself for the next 3 years? How do you plan to achieve them?

  • What will success look like for you in 3 years’ time

Top tips:

  • 300-word limit.

  • Give a clear account of exactly what you were trying to achieve.

  • Include any specific targets you identified.


  1. Give examples of how you’ve contributed to the development of the Strata industry in one or more of the following areas:

  • Education and Professionalism

  • Advocacy

  • Innovation

  • Corporate Social Responsibility

Top tips:

  • 300-word limit.


  1. Must have been practising as a strata community manager with over 400 lots for two (2) years at time of nomination.

  2. Must have been employed with their current employer for not less than the last two (2) years at time of nomination.

  3. Must be an SCA Accredited strata community manager (any level of accreditation).

  4. Must be a current employee of an SCA (Qld) Strata Management Member and the Corporate must hold membership in SCA (Qld) for at least two (2) years at time of nomination.

  5. Must NOT have a Code of Conduct complaint upheld against them over the last two (2) years at time of nomination.

  6. May be self-nominated or nominated by a colleague, employer or client.

  7. Nominee must be available for an online interview at a time specified by SCA (Qld).

  8. Must be in a supervisory role such as; Licensee-in-charge, Principal, Director, Partner, Team Leader or Owner of a Strata Management Business that is registered to operate in Queensland. If operational, you must directly manage 400 lots and above in Queensland.

  9. Must provide a Declaration form stating the information provided in the Awards is true and accurate.

  10. Must include three (3) client references of no more than one (1) page each (in addition to maximum word count). References are to include referee contact details and signature. If reference is an email, a copy of the email must include the date received, the email which it was sent from, and a digital sign-off.

  11. The winner of this award category will progress to the 2022-2023 SCA Australasia Awards as a Finalist subject to meeting the T&Cs.

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